At Monir & Brothers, we always aim to complete every service request successfully. If we are unable to deliver your service, you are entitled to a refund. The refund amount depends on the situation, so please read the two cases below carefully.
Case 1: Service Not Completed — Refund Minus 6% Gateway Fee Only
If Monir & Brothers is unable to complete your service for any reason on our side, you will receive a full refund minus only the 6% payment gateway fee.
Why 6%? Razorpay deducts its payment gateway charge when the payment is made, and that fee is not returned to us when a refund is issued. We pass on only that gateway fee because we cannot recover it.
Paid 70 SAR → Refund 65.80 SAR (gateway keeps 4.20 SAR).
Paid 1699 SAR → Refund 1597.06 SAR (gateway keeps 101.94 SAR).
Case 2: Special Cases — Refund at Monir & Brothers' Discretion
In some situations, the refund amount is fully decided by Monir & Brothers based on how far your request has already been processed and what costs were already incurred on your behalf.
- Work already started or was partially completed.
- Third-party fees or other charges were already incurred during processing.
- You requested cancellation after processing had already begun.
In special cases, you may receive a partial refund or no refund depending on the stage of the work. The 6% gateway fee is still non-recoverable.
No Refund Situations
- Your service was successfully completed and the output was delivered.
- You provided incorrect information that caused the service to fail.
- You changed your mind after the service was fully completed.
Refund Processing Timeline
Once a refund is approved and initiated by our team:
- Razorpay processes refunds within 5–7 business days.
- The refunded amount will appear in your original payment method (card, UPI, wallet, etc.).
- You will receive an email notification when the refund is initiated.
- International payments (USD, BDT) may take slightly longer depending on your bank or payment provider.
How to Request a Refund
You do not need to contact us to request a refund. If your request is cancelled by our admin, the refund status can be managed from your Dashboard, and an admin can also mark the related payment as refunded from the admin panel.
If you believe you are eligible for a refund and it has not been initiated within 3 business days of cancellation, please contact us at support@monirbrothers.com with your tracking ID.
This policy is subject to change. The version in effect at the time of your transaction applies. By making a payment on Monir & Brothers, you agree to the terms outlined in this Refund Policy.