At Monir & Brothers, your privacy is our priority. This policy explains what data we collect, how we use it, and how we protect it. By using our services, you agree to the practices described here.
Information We Collect
We collect the following types of information when you use Monir & Brothers:
- Account information — name, email address, and phone number when you register.
- Document data — files you upload as part of service requests (for example, Iqama copies or passport scans).
- Payment information — payment references, status, and uploaded proof needed to verify a transaction. Full card or bank credentials are not stored by Monir & Brothers.
- Usage data — pages visited, device type, and browser information used for security, analytics, and improvement.
- Support messages — content of communications with our support team.
How We Use Your Information
Your data is used solely to provide and improve our services:
- Process and fulfil your government document service requests.
- Send request status updates, receipts, notifications, and support replies.
- Verify your identity and protect account security.
- Improve platform performance and user experience.
- Comply with legal obligations.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Data Security
Monir & Brothers is built on a PHP and MySQL platform. Account and service data is stored in the configured MySQL database on the website's hosting environment and is protected by the security controls provided by the server and application.
Uploaded documents are stored in protected server-side storage and are intended to be served only through authenticated or authorised download routes.
Authentication uses secure application sessions and password hashing. Optional Google OAuth Single Sign-On can also be configured. We do not store third-party Google account passwords.
Cookies & Tracking
Monir & Brothers uses minimal, essential cookies primarily for session management, authentication, and security. We do not intentionally use advertising cookies or third-party tracking scripts as part of the core application.
Privacy-friendly analytics may be used to understand platform usage. Personal data should not be shared with analytics providers unless required and disclosed.
Your Rights
You have the right to:
- Access — request a copy of the personal data we hold about you.
- Edit — update your name and phone from your Account page where available.
- Delete — request deletion of your account and associated data, subject to legal or operational retention requirements.
- Portability — receive your data in a machine-readable format on request where reasonably available.
To exercise any of these rights, contact us at support@monirbrothers.com.
Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out:
Email: support@monirbrothers.com
Support: monirbrothers.com/support
Monir & Brothers reserves the right to update this policy. Changes will be posted on this page with a revised date.